Last updated: October 19, 2026
This policy explains when you get credits or money back on A2O LITE NEON Dance AI, and how refunds reach you.
Each video uses the number of credits shown before you press Generate. If a video fails to generate, the credits go back to your balance automatically, and you can use them on another video right away. If a photo doesn't pass our safety check, no credits are used. You don't need to contact us for either.
Credit packs are one-time purchases, not subscriptions, and purchased credits never expire. Credits are added to your account as soon as your payment succeeds. Credits that have been delivered are generally not refunded in cash, except:
In the last case, contact us and we'll add the credits or refund the payment.
If an outage or a bug on our side stops your videos from being made, the affected credits or payments are returned under the rules above. If something else went wrong that this policy doesn't cover, write to us and we'll put it right.
Refunds go back to the card or wallet you paid with, through Stripe. If you paid in your local currency, you get back the same amount in that currency. A refund made soon after payment can cancel the pending charge, so it may never show on your statement. Otherwise, banks usually show the refund within 5 to 10 business days.
If a charge looks wrong, email us first. We can usually fix it much faster than a bank dispute, which can take weeks.
Mandatory consumer rights in the place where you live remain in force. Where local law gives you more protection than this policy, the law applies.
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated policy will be effective immediately upon posting.
For a mistaken charge, missing credits, or a refund that hasn't arrived, email us from the address you used to pay, and include the payment date and amount.